Delivery
| Click & Collect - Blackpool | Free |
|---|---|
| Standard UK orders over £60 - Royal Mail Tracked | Free |
| Standard UK orders - Royal Mail Tracked | £2.99 |
*Please note our current turnaround time to make your order is from 5 - 10 working days. This does not include Saturdays, Sundays or bank holidays. Please take this into consideration with the delivery estimates below when ordering.
Local pickup - Blackpool
You can select local pickup at the checkout, If you wish to receive a text you’ll have an option to add your number at the order confirmation screen. Once your order is ready we will mark your order as ready to collect, you will then receive either a text or email with instructions. Our click and collect times are between 10am-4pm Monday-Friday excluding Bank Holidays.
Pickup Location: 1 Rosewood Avenue, Blackpool, FY4 5QG
Standard UK orders over £60 - Royal Mail Tracked 48
This offer is only valid for orders delivered to Mainland UK and for orders totalling £60 or more. Delivery is estimated by Royal Mail to be with you in 2-4 working days after our turnaround time but is often sooner.
Standard UK orders - Royal Mail Tracked 48 Our standard delivery option is for the UK mainland only and is estimated by Royal Mail to be with you in 2-4 working days after our turnaround but is often sooner.
Lost, missing, damaged or delayed parcels
If your parcel has not arrived, please check the tracking information in your dispatch email and confirm that the delivery address on your order is correct.
If tracking shows your parcel as delivered but you cannot find it, please check with anyone at your address, neighbours and any safe place you nominated. Please also check any delivery photo available through Royal Mail tracking.
If your parcel is still missing, email info@graceandgrayson.co.uk with your order number and details of the checks you have made. Please contact us about delayed parcels too.
For damaged items, please email us with your order number, a description of the damage, clear photos of the damaged item, packaging and postage label, and a short video showing the damage where possible. We may request further images or arrange to inspect the item if needed.
We will review the tracking and available delivery evidence, including delivery photos and GPS delivery information where available, and raise an enquiry with Royal Mail where needed. We may ask you to confirm in writing that you have not received the parcel, or provide further information requested for the investigation.
We will keep you updated while we investigate and contact you to discuss the next steps. If Royal Mail marks the parcel as delivered but you still have not received it, please let us know so we can follow up with them.
Working days
Working days are Monday - Friday. Weekends and bank holidays are not included as working days.